A tale of good customer service.

Every so often something happens to you that restores your faith in human nature.

Last week, I ordered a Keane calendar from Amazon Marketplace. It was only £1.99 (exc. p&p, which wasn't too much) so I thought, "why not?" I needed one up in my room anyway. When the calendar finally arrived the other day, I opened it, only to find that they had accidentally sent me a Razorlight calendar. Now, I like Razorlight as much as the next person, but I don't like them enough to have them counting down the months of the year. I emailed the seller through Amazon, explaining the situation and telling them I was prepared to return the one they'd sent me in exchange for my original item or a refund if they no longer had any.

Anyway, to cut a long story short, I received a reply from the sellers, who said that they were going to send me the Keane one and that I could keep the Razorlight one as a gift. Therefore, I don't need to return it and I can keep the other one at no extra charge! Now that is good service. I am of course, going to e mail them to thank them. The only thing now, is that I have got two calendars. I'll sort something out.